If loved ones have difficulty setting up an Echo Show on their own, family members or caregivers may be able to assist in much of the set-up of the device.  The following three scenarios can help you assist your loved ones in setting up their new Echo Show.

Note: If you are gifting a Echo Show, choose the gift option at shipping to prevent your Echo Show from syncing with your personal Amazon account.

WALK YOUR LOVED ONES THROUGH SETUP OVER THE PHONE
Talk to your loved one via the telephone to get them set up with their Echo Show using the following steps.

1. Select a language by tapping the screen.
2. Have them identify their Wi-Fi network name from the list of available networks.
3. Enter the Wi-Fi password, then tap done in the bottom right corner.
4. Type in their Amazon account email and password and tap Sign in at the bottom.
5. Confirm the time zone and tap Continue.
6. Watch the introduction video to learn about Alexa features.

CONFIGURE THE ECHO SHOW BEFORE SENDING IT TO YOUR LOVED ONE
Trouble getting your loved one set up with Echo Show over the phone? Follow these steps to configure the device for them.

Use steps 1 - 6 above, but this time connect their Echo Show to your Wi-Fi network. Once the Echo Show is registered to their Amazon account and is online on your Wi-Fi network, follow the steps below to save your loved one's Wi-Fi network information to the Echo Show.
Note: Make sure to have their network name and password in front of you before you begin.

1. Swipe down from the top of the Echo Show screen.
2. Select Settings.
3. Select Network.
4. Scroll down and select Add a Network under Preferences.
5. Type in the name of your loved one's network.
6. Use the drop down arrow under Security to select WPA/WPA2 PSK.
7. Type in the password (case sensitive) under Wi-Fi Password.
8. Select Save.
9. Now the Echo Show is ready to connect to your loved one's network when they receive it.

Note: The Echo Show will automatically connect to their Wi-Fi network upon being plugged in. They will need to enter their amazon account password on the screen for security purposes. If you anticipate them having trouble with this step, ask them to call you when they receive it.

ENABLE ALEXA COMMUNICATIONS FOR YOUR LOVED ONES
Download the Alexa App on your phone to enable communications for your loved one.
Note: You'll need to be on the phone with your loved one.

1. Sign into the Alexa app with the Amazon account associated with your loved one's Echo Show.
2. Select Communicate, then enter your loved one's mobile phone information, then grant permissions for calling and messaging.
3. They'll receive a verification code via text. Have them read it to you so you can enter it in the app.
4. Since you are using the app on your own phone for set-up, you should disable Import Contacts from the contacts menu. Manually save any contacts that your loved one will want to talk to.
5. Consider enabling and turning on Drop In to facilitate instant two-way communication.

Turn Drop In On or Off for Your Device

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Regarding Needing a Smartphone
You don't need to get your loved one a smartphone to setup Alexa Calling. Amazon requires the Smartphone for two reasons, a unique identifier for the Amazon account and the importation of existing contacts. The unique identifier could be a normal landline phone number, except that to verify it Amazon sends a code via text messaging. The second reason could be satisfied by NOT having Alexa import contacts, but manually adding them in Alexa.

To test this:
 
Setup two Echo Show units. Keep one Echo Show on your home network with your Amazon account and reset the other Echo Show. This test will show how to set this up for your non-smartphone-owning loved one.

• Sign up for a new Google Gmail account under your loved one’s name
  
• Use that Gmail account to create a free Google Voice phone number
• Use your mobile phone when asked to link the number as it sends a confirmation text
• Use the Google Voice phone number to create a mobile Amazon account under your loved one's name. Only use the Google number, not the email in setting up the account on the Echo Show for your loved one, run setup and use their account info (Google Voice  phone number)
  
  

Connect it to loved one's network 
This registers the Echo Show to their account 
Skip the Download of the latest Alexa app  
Complete the setup using your smartphone, logged into Alexa app using your loved one’s Amazon account
 
Alexa asks you to verify your phone number, use Google Voice Number 

• Click Communications and enable Drop In
• Click Contacts and disable Import Contacts
• Click Add Contacts and add your contact info
• Add your mobile number as that is how Alexa contacts your Amazon account
• Log out the Alexa app
• Log back into the Alexa app as yourself

 
Click on Contacts and add your loved one’s info (his Google Voice number)

• Test Alexa calling to your loved one from your Echo Show and Alex calling to yourself from their Echo Show … worked great

Reach out and connect with TellaBoomer if you need further assistance. We are here to help you leverage the power of sanctuary while aging responsibly.

Until then ... Stay Connected!

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