If loved ones have difficulty setting up an Echo Show on their own, family members or caregivers may be able to assist in much of the set-up of the device.  The following three scenarios can help you assist your loved ones in setting up their new Echo Show.

Note: If you are gifting a Echo Show, choose the gift option at shipping to prevent your Echo Show from syncing with your personal Amazon account.

WALK YOUR LOVED ONES THROUGH SETUP OVER THE PHONE
Talk to your loved one via the telephone to get them set up with their Echo Show using the following steps.

1. Select a language by tapping the screen.
2. Have them identify their Wi-Fi network name from the list of available networks.
3. Enter the Wi-Fi password, then tap done in the bottom right corner.
4. Type in their Amazon account email and password and tap Sign in at the bottom.
5. Confirm the time zone and tap Continue.
6. Watch the introduction video to learn about Alexa features.

CONFIGURE THE ECHO SHOW BEFORE SENDING IT TO YOUR LOVED ONE
Trouble getting your loved one set up with Echo Show over the phone? Follow these steps to configure the device for them.

Use steps 1 - 6 above, but this time connect their Echo Show to your Wi-Fi network. Once the Echo Show is registered to their Amazon account and is online on your Wi-Fi network, follow the steps below to save your loved one's Wi-Fi network information to the Echo Show.
Note: Make sure to have their network name and password in front of you before you begin.

1. Swipe down from the top of the Echo Show screen.
2. Select Settings.
3. Select Network.
4. Scroll down and select Add a Network under Preferences.
5. Type in the name of your loved one's network.
6. Use the drop down arrow under Security to select WPA/WPA2 PSK.
7. Type in the password (case sensitive) under Wi-Fi Password.
8. Select Save.
9. Now the Echo Show is ready to connect to your loved one's network when they receive it.

Note: The Echo Show will automatically connect to their Wi-Fi network upon being plugged in. They will need to enter their amazon account password on the screen for security purposes. If you anticipate them having trouble with this step, ask them to call you when they receive it.

ENABLE ALEXA COMMUNICATIONS FOR YOUR LOVED ONES
Download the Alexa App on your phone to enable communications for your loved one.
Note: You'll need to be on the phone with your loved one.

1. Sign into the Alexa app with the Amazon account associated with your loved one's Echo Show.
2. Select Communicate, then enter your loved one's mobile phone information, then grant permissions for calling and messaging.
3. They'll receive a verification code via text. Have them read it to you so you can enter it in the app.
4. Since you are using the app on your own phone for set-up, you should disable Import Contacts from the contacts menu. Manually save any contacts that your loved one will want to talk to.
5. Consider enabling and turning on Drop In to facilitate instant two-way communication.

Turn Drop In On or Off for Your Device

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Until then ... Stay Connected!

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